Terms & Conditions

By browsing wemadek.com, creating an account, or placing an order, you agree to these terms. If you do not agree with them, please do not place an order.

Every WEMADEK piece is handwoven and tailored to order. Because the cloth is made by hand, small variations in weave, texture, and colour tone are normal and are not defects. Photographs on the site are accurate as we can make them, but screens render colour differently.

Adding an item to your cart is not an order. Your order is placed when you complete checkout, and a contract is formed when we confirm your payment by email. We may decline or cancel an order — with a full refund — if an item is unavailable, if pricing was listed in error, or if we cannot verify the payment.

You choose your size and colour at checkout. Sizes follow the chart shown on each product page; please measure before ordering. If you need an adjusted fit, reply to your confirmation email with your measurements within 48 hours and we will do our best to accommodate it.

Prices are shown in pounds sterling and include our production cost; any applicable sales tax is calculated at checkout. Import duties and local taxes charged on arrival in your country are your responsibility.

We accept card payments via Stripe, Nigerian card and bank payments via Paystack, and cryptocurrency via our crypto processor. Payment is taken in full at the time of order. Your card details are handled by the payment provider and never stored by us.

Because each garment is slowly handwoven to order, please allow 30 to 60 days from order to delivery. We keep you updated by email as your piece moves through weaving, finishing, and dispatch. Delivery estimates are made in good faith but are not guaranteed dates, and delays caused by carriers, customs, or events outside our control are not our liability.

Risk in the garment passes to you on delivery to the address you provided. Please make sure that address is correct — we cannot redirect a parcel once it has shipped.

You may cancel your order, or change the colour, size, or delivery address, free of charge within 48 hours of ordering — before weaving begins — by emailing us with your order ID. After that window the cloth is already on the loom for you and the order can no longer be cancelled.

You may return a damaged garment within 3 months of delivery. If your piece arrives damaged, or develops damage such as torn cloth, split seams, failed stitching, or a broken fastening within that period, email us with your order ID and photographs of the damage. We will arrange the return and then repair, replace, or refund the garment — your choice where a repair is not practical. We cover return postage on accepted damage claims.

The 3-month window covers damaged, faulty, or incorrect items. Because every piece is handwoven to order, we cannot accept returns simply because you changed your mind, and normal wear, accidental damage, incorrect washing, or alteration by a third party are not covered. Small variations in weave, texture, and colour tone are characteristics of handwoven cloth, not damage.

Approved refunds are returned to the original payment method along with a receipt by email, normally within 10 working days of the garment reaching us. Nothing here affects any statutory rights you have in your own country.

Every WEMADEK garment carries a one year warranty from the date of delivery. For twelve months we guarantee our workmanship and materials: seam failure, stitching that comes away, weave or fabric faults, and faulty fastenings, buttons, or elastic are all covered.

Within the warranty year we will repair the garment free of charge, including postage both ways. Where a repair is not practical we will replace the piece, or refund it if it can no longer be made. Claim by emailing your order ID and photographs of the fault.

The warranty does not cover normal wear, fading from sunlight, accidental damage, stains, incorrect washing or pressing, or alterations and repairs carried out by anyone else. It runs alongside the 3-month damage return window above and does not replace your statutory rights.

You are responsible for keeping your account credentials confidential and for activity carried out under your account. Tell us immediately if you believe your account has been used without your permission. We may suspend an account used for fraudulent or abusive activity.

Reviews you submit must be your own honest experience. Do not post unlawful, offensive, or misleading content, or content that infringes someone else’s rights. By posting, you allow us to display and share your review on the site. We may remove content that breaches these terms.

The WEMADEK name, our designs, photography, and site content belong to us and may not be copied, resold, or used commercially without our written permission.

We are responsible for supplying the garment you ordered to the description given. To the extent permitted by law, our total liability for any order is limited to the amount you paid for it, and we are not liable for indirect or consequential losses. We do not exclude liability that cannot lawfully be excluded.

We may update these terms as our store changes. The version published on this page at the time you order is the version that applies to that order.

Email hello@wemadek.com with your order ID. Common questions are answered on our FAQ page, and our Privacy Policy explains how we handle your information.